TORRANCE RESIDENTS may register for classes and programs one week prior to non-residents. Non-residents are welcome to register for classes, but pay an additional non-resident fee. A TORRANCE RESIDENT is defined as anyone living within the Torrance city limits. Those who do not pay utility bills to the City of Torrance are considered non-residents. Those living in the 90502 zip code and the 90501 zip code east of Western Avenue are considered non-residents.
PROOF OF TORRANCE RESIDENCY WILL BE REQUIRED FOR ALL RESIDENTS when registering for the first time in our new database, beginning in January 2003. Proof will also be required should an individual move to a different Torrance address, or if mail is returned. Please send ONE of the following acceptable proofs of residency. Proofs MUST be current and will be limited to the following:
- California Driver's License
- Car Registration or Car Insurance Premium
- Utility Bill (telephone bills, bank statements, mortgage statements, rental agreements, and satellite bills are NOT accepted)
ON-LINE ACCOUNT - Once your Residency status has been established you may request an account by completing the on-line application. The application must be completed with the name of the adult that will be paying for classes. Complete all the information requested, as incomplete forms will be denied. You will be notified by e-mail from enroll@TorranceCa.Gov in 1-3-business days of your account status, your customer ID number and Log-in name (if you do not select a log-in name, your customer ID number will be your log-in). Please keep this information in a safe place for future reference. You MAY NOT add family members and friends to your account that DO NOT reside at your address.
AGE REQUIREMENTS will be strictly adhered to. Please exercise care in registering for classes and activities. Birth date MUST be included. Children MUST be the age specified by the FIRST CLASS MEETING!
Persons giving false information regarding name, age, and address may be dropped from the class or activity without refund or credit.
REGISTER EARLY as classes NOT meeting the minimum requirements may be canceled one week before classes begin.
WAITING LISTS are established once a class is filled. If a vacancy occurs prior to the start of class, wait list participants will be notified by phone in the order they were placed on the list. Participants will then have three (3) business days to contact the Registration Office to pay for the class. Failure to contact the office will result in the name being removed from the wait list, and the next participant will be contacted. Pleae be sure the Registration Office has your correct phone number on file. If we are unable to reach you by phone, you will be removed from the wait list. Waiting lists are established for each activity each session and are not carried over to anohter session.
REFUND POLICY: All requests for refunds MUST be made at least one working day before the first class meeting. NO REFUNDS will be given after that time. An administration fee of 20% not to exceed $25 or less than $3 per class will be deducted from ALL refunds. Please allow 4 to 6 weeks for refunds. A full refund will only be given when a class is canceled by the Torrance Community Services Department. Please see class descriptions for any exceptions to this policy.
CUSTOMER SATISFACTION POLICY: If for any reason you are not satisfied with a class, a credit will be issued providing the Registration Office is notified at least one business day before the third scheduled class meeting. You have one year from the date of issue to use your credit on account, and you may use this credit for any member of your family. Please see class descriptions for any exceptions to this policy.
Should you have any questions or concerns, please contact the Registration Office at the following location:
City of Torrance, Community Services Department Registration Office
Torrance City Hall West Annex
3031 Torrance Boulevard, Torrance, CA 90503
Phone 310.618.2720
Fax 310.781.7598
enroll@TorranceCa.gov
Office hours are 8:00am to 5:00pm Monday through Friday, alternating with a closed Friday every other week.
